Refund & Cancellation Policy

influ.buzz is escrow-first: money moves only on defined state changes, so refunds are rule-based and predictable. This policy is operated by SOULMACHINE INNOVATIONS PRIVATE LIMITED and forms part of our Terms of Service.

1. Wallet top-ups

Funds added to a Brand wallet remain the Brand's money until escrowed to a hire. Un-escrowed wallet balances can be withdrawn back at any time on request to partners@influ.buzz.

2. Automatic full refunds (escrow returns to the Brand)

• The Creator does not confirm a hire within 72 hours.
• The Creator declines the hire.
• The Brand cancels before any content has been submitted.
• Both parties agree to a mutual cancellation.
• A dispute is resolved in the Brand's favour.

In each case the full escrowed amount — including the platform fee — is returned to the Brand's wallet immediately.

3. Releases to the Creator (no refund)

• The Brand approves the live content.
• The Brand does not act within the 5-day live-confirmation window (auto-release).
• A dispute is resolved in the Creator's favour.

4. Partial outcomes

A dispute may be resolved as a split: the decided percentage releases to the Creator (less TDS) and the remainder, with its proportional platform fee, refunds to the Brand.

5. After content approval

Approval of a draft or live content confirms the deliverable met the agreed brief. Post-approval refunds are available only through the dispute process in cases of fraud or material misrepresentation.

6. Creator withdrawals

Released earnings can be withdrawn to the Creator's registered UPI or bank account. Withdrawals are processed same-day. Amounts transferred to payout details supplied incorrectly by the Creator cannot be recovered by us.

7. Timelines

Escrow refunds and releases are instant (wallet to wallet). Withdrawal payouts reflect in bank accounts within 1 business day. If anything looks stuck, contact partners@influ.buzz — we respond within 48 hours.